HOSPITALITY TRAINING

Every business in the hospitality sector knows about training, as it is a constant requirement of daily operations.

Hospitality managers are recruiting regularly, and having to train new staff into the culture and procedures of their venue, whether that new team member is very experienced, has some experience, or none at all.

It costs a lot of time, money and energy for training, and the manager needs to make sure that they hire the right person that will stay in the job.

Managers need to have a good recruitment strategy for hiring new staff, so they get the right applicant very quickly and minimal disruptions to daily operations.

  1. Know what position is available, and to have a good job description with roles and responsibilities for the job.
  2. Advertising the position, how the ad is worded, and where the position is advertised. I always request a cover letter, resume and photo, just to see if they can meet all of these requests.
  3. Selection of applicants, as it is important to have a criteria; so you can weed out a lot of them, and only look at the good hopefuls.
  4. Interviews – have a prepared set of questions, and get them to complete the answers, so you get their real responses and not a nervous response that is immediately forgotten during the verbal interview. Behaviour profiling is another good option to add to the questions (if you know anything about this), as you can get more information about the person, such as following instructions, likes details, customer service orientated, etc.
  1. Trial shifts are important to see if the prospective person will fit into the team and can do the job or shows enthusiasm. I always used to ask my current staff if they liked the trial person as they were the ones that would have to work with them, so they got to have the final say if it was a yes or no. This also empowered my team to work together and resolve their issues, and was much easier for everyone involved. My trial shifts were only a maximum of 2 hours, as you could easily work out in that amount of time if they were a yes or no. Unpaid shifts are illegal and I got more effort and loyalty out of my staff when they were treated respectably and fairly.
    6. Inductions are very important for new team members, as they don’t know anything about the business or how it operates. A good induction procedure is a good checklist to make sure that everything is covered, and reduces the amount of future questions or the unknown factors of the first month of employment.

There is a lot of work that goes into getting a great team to work in your business, and it doesn’t happen automatically. But when you have a team that works well together, everyone has fun, customers are kept happy, operations are smooth and the money flows in. A good team can increase sales dramatically, and that then keeps the manager happy and the business profitable.

Categories: Training & Consulting and Education.